Returns & exchanges
What is the return and exchange policy?
If you are not satisfied with your purchased items, we will refund you within the first 14 days from the delivery date. Please note that the item has to be in it’s original packaging along with your receipt. We are very strict on the hygenie. Please do not touch the lashes with your hands or any other object if you are not satisfied. Sadly we won't be able to accept the product is it has been touched, used or mistreated in any other way. Thank you for understanding. The shipping cost, if paid, will be fully refunded. At Liluna we really want you to love what you buy!
How do I submit a return or exchange?
To request a refund or exchange, please fill out the returns/exchange request form here. You must submit your refund request within 14 days of receiving your order.
When will I receive my refund?
Your refund request will be received and processed within 5-15 working days. Once we completed the return, you will receive an email confirming both the return and refund when they have been completed.